Digital Advisor

GForces is a leading supplier of ecommerce technology and software to the automotive industry. We provide the digital tools and support that enables vehicle manufacturers and retailers to sell new and used vehicles online to connected consumers. We’re helping the automotive industry prepare for a future where the entire vehicle buying journey is facilitated online. Through NetDirector® Auto-e, our class-leading software platform, we deliver user experiences that seamlessly integrate traditional showroom and digital dealership touchpoints.

We’re driving change in the automotive digital space at a global level. Our software and platform is used by OEMs, the world's largest dealer groups, and independent retailers throughout the UK, the Americas, Europe, APAC, MENA, the Far East, and Australia. 

 

The Role

 Working as part of our ever-growing Client Services team, you will be responsible for your own dedicated client portfolio. Working closely with your clients, you will provide ongoing support and day-to-day management of all issues and requests. You will need to firstly build, and then maintain and continue to strengthen relationships with your clients, to become a trusted advisor. You will need to also be pro-active with your clients, and provide recommendations, guidance and insight in line with their strategy.

You will be working alongside an Account Manager or Director with every client, and will need to liaise with every department within GForces to be able to deliver on their requests; excellent communication skills are therefore a must. You will be expected to co-ordinate monthly face to face client meetings to review client expectations & goals, whilst delivering recommendations and improvements for your client’s digital strategy.

The Digital Advisor is responsible for providing their clients with full & up-to date information in relation to all subscribed software products and services. Continuously growing and building knowledge base to advise the dedicated clients on best practice, training and optimisation of the NetDirector platform. Always setting to achieve the highest levels of customer satisfaction and build a successful client relationship.

 

Key Requirements

  • Ability to co-ordinate a number of high-end requests at any one time – multi-tasking is a required skill
  • Understand & digest any analytical data and provide recommendations for improvement
  • Actively achieving high levels of customer satisfaction
  • Monitor all aspects of online activity and provide weekly & monthly reviews
  • Excellent communication skills
  • Ability to drive the conception and development of innovative, engaging, on brief digital ideas for clients
  • Must hold a UK driving licence and be willing to travel on request

 

The Candidate

The ideal candidate will be entrepreneurial, ambitious, possess excellent communication skills and ideally come from a solid account management or customer service background. You will need to have excellent strategic planning skills and be commercially aware.

In addition to these skills we look for staff who are enthusiastic, energetic and who show great leadership qualities.

 

Essential Skills

  • Unwavering customer-focus
  • Impeccable organisation and administration skills
  • Exceptional telephone manner
  • Ability to understand clients’ needs and consider practical solutions
  • Confident and articulate in presenting ideas internally and to clients
  • Entrepreneurial flair with a natural acumen for business
  • Demonstrate innovation and pro-activeness every day, with your team and to your clients
  • Able to look at the bigger picture and provide alternative solutions to any potential problems
  • Outstanding communication skills, along with confidence in communicating to all levels of a business structure – both internally and externally
  • Ability to adopt new software and processes as well as a keenness to suggest improvements
  • Ability to prioritise workload and multi-task
  • Experience of operating to tight deadlines, delivering results on time and to plan
  • Comfortable with evolving requirements and a fluid working environment
  • Ambition to learn, improve and exceed daily within your role

 

Salary

£21,000 DOE

 

Location

Bearsted, Kent  

 

Department

Client Services

 

Position Reports To

Client Services Manager

 

Benefits

  • 25 days holiday plus birthday off
  • Up to 5 additional days holiday for long service
  • GForces group pension plan
  • Discounted health care package
  • Preferential car buying rates
  • Childcare vouchers
  • Employee discount scheme
  • Enhanced maternity and paternity  
  • Quarterly appraisals and development planning
  • Regular socials and company events
  • Free fruit
  • Flexible hours

 

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