Digital Account Manager

GForces is a leading supplier of ecommerce technology and software to the automotive industry. We provide the digital tools and support that enables vehicle manufacturers and retailers to sell new and used vehicles online to connected consumers. We’re helping the automotive industry prepare for a future where the entire vehicle buying journey is facilitated online. Through NetDirector® Auto-e, our class-leading software platform, we deliver user experiences that seamlessly integrate traditional showroom and digital dealership touchpoints.

We’re driving change in the automotive digital space at a global level. Our software and platform is used by OEMs, the world's largest dealer groups, and independent retailers throughout the UK, the Americas, Europe, APAC, MENA, the Far East, and Australia. 

 

The Role

Working closely with an OEM in the US and Canadian markets, this role is accountable for the day to day running of the account. Working at the clients’ offices when required, a self-starter and problem-solving attitude is essential, as well as an ability to engage with all levels of an enterprise level organisation.

 

You will be expected to work closely with the client to ensure our platform is performing at its highest level, by communicating client requirements and engaging positively with our marketing, UX, Product Management team and Customer Success teams based in the UK, and ensuring that not only the client, but also their dealer network are utilising our software and digital expertise to the maximum.

 

 

Key Responsibilities

      Pro-actively engaging with all client stakeholders, to ensure they’re informed on the latest product releases, software updates and marketing initiatives available from GForces

      Grow revenue through ensuring that our products and services are presented in alignment with the client’s strategic goals. These include provisions for Live Chat, Marketing, lead conversion tools, GForces proprietary software platform and other services

      Analyse analytics and BI data to make informed recommendations and suggestions to your clients

      Understand client’s strategic objectives and tailor packages and services to support them

      Accurate management of CRM records, including detailed notes on the customer relationship, contact points, products and monthly opportunity and invoicing

      Confidently present GForces, our products and services in an articulate manner to both your clients and their retailers

      Develop excellent client relationships both internally and externally that galvanise ongoing business opportunities

      Providing weekly status reports for retailers where required by collating weekly activity relating to outstanding projects & technical support calls

      Support regular, structured client review meetings to enhance communication, highlight ROI and ensure that the account is well managed with strong relationships

      Monitor and report on market and competitor activities and provide relevant reporting and insight

 

Essential Skills

      Excellent communication and client services skills

      Strong analytical skills and the ability to interpret data constructively to improve the performance of client’s digital strategy. Attention to detail is key in this role.

      An understanding of Software as a Service (SaaS) based products and the benefits of solution-based products

      Automotive background would be very beneficial

      A passion for digital marketing and the ability to clearly demonstrate the benefits of online activity versus traditional marketing methods

      A hardworking and determined work ethic. We are looking for ambition and integrity

      Ability to successfully and productively resolve problems in order to meet targets and expectations

      Ability to drive the conception and development of innovative, engaging, on-brief digital ideas for clients

      Full driving license

 

Salary

US$75,000 OTE

 

Location

Mahwah, New Jersey

 

Department

OEM

 

Position Reports To

OEM Director

 

 

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